FAQ
  • 03124640525
  • choosely.pk@gmail.com

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FAQ

How do I choose my size?

You can check the size chart available on each product page.
Compare your measurements with the chart before ordering.
If you are between sizes, we recommend choosing the larger one.


Do your products run true to size?

Yes, most of our products follow standard sizing guidelines.
However, the fit may slightly vary depending on the design or fabric.
We suggest checking product details for a better fit.

How long does delivery take?

Orders are usually delivered within 3–5 working days.
Delivery time may vary depending on your city or location.
You will be notified once your order is shipped.

How can I contact customer support?

You can contact us via WhatsApp or email anytime.
Our support team is available during working hours.
We aim to respond to all queries as quickly as possible.

How can I track my order?

Once your order is shipped, you will receive a tracking ID.
You can use this ID to track your shipment online.
Tracking details are shared via SMS or email.

Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery all over Pakistan.
You can pay in cash at the time of receiving your order.
No advance payment is required for COD orders.

Can I exchange my product?

Yes, we offer exchanges within 7 days of delivery.
The product must be unused and in original condition.
Contact our support team to initiate the process.

What if I receive a damaged or wrong item?

We sincerely apologize for any inconvenience caused.
Please contact us with pictures of the product.
We will arrange a replacement as soon as possible.

Do you offer free shipping?

Yes, we offer free shipping on selected orders.
The minimum order value for free shipping may vary.
You can check the offer details at checkout.

What materials are used in your products?

We use high-quality fabrics such as cotton and fleece.
Each product includes material details on its page.
Our focus is on comfort, durability, and style.

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